Fulfilling Consumer Expectations – Next Generation Digital Models
Customer Understanding as the Foundation
Digital has evolved from a channel to a platform to a robust landscape enabling methods for reaching, engaging and impacting customers and stakeholders where they live, work and play — and reaching them is at their convenience. Mobile devices, tablets, desktops, laptops and hardware yet to be created set the stage for a dynamic and robust user experience.
CVP recognizes the potential and customizes our approach to fit our clients’ needs and the needs of their stakeholders. Using best practices across public and private sector organizations, CVP develops and implements solutions designed to reach and impact our clients’ ultimate customers.
Our team consists of user experience experts, developers, solution architects, system integrators, and change managers who organize activities and services around strategy, design and build, and operations.
Our digital convenience approach is built around three key concepts:
- Digital Plays – CVP has accumulated a set of best practices or “digital plays” that help jumpstart the process of conceiving compelling solutions that meet user and strategic objectives.
- User Experience Design – Usability is based on a specific use and purpose for an app. Design is a problem-solving exercise. CVP tackles a design challenge from planning to completion of a project. We perform design quality testing early on, even before development, but also during development.
- Analytics and Performance Reporting – Analytics is a key ingredient in designing mobile applications as a feedback mechanism to understand how applications and data interact with users and point toward a path for sustainment and improvement. We incorporate reporting modules in app design so that we can get insight into how it is being used and how we can improve it.
Today mobile features are required practically in all enterprise systems from the start. CVP has developed mobile apps for the State Department, the General Services Administration, Medicare, educational nonprofits and businesses.
Tapping into Visitor Experience
Developing Mobile Apps to Make Americans Abroad Safer
CVP developed a mobile app to deliver security alerts and information to private and public organizations working abroad. We developed the app using an Agile development approach. CVP rolled out the iOS app in December 2015 and the Android app in February 2016. The app uses quick login options, including PIN and iOS fingerprint login. It allows intelligent, role-based content filtering specific to user setup, thus enabling access to the most relevant security information. Mobile GPS technology allows members to receive alerts based on their global location. Planned enhancements include a facial recognition login and geographic location-based push notifications.
Providing a Mobile Workforce with the Tools to Collaborate
CVP implemented Salesforce.com, a cloud-based customer relationship management solution for a federal agency that needed to capture all engagement activities and opportunities with customers and partners. The solution provides more than 2000 employees nationwide with access to data anywhere, anytime, to create contacts, leads, and sales opportunities and to participate in sales team activities. CVP enabled Salesforce 1, a mobile app for Android and iOS smartphones and tablets, that allows users to collaborate across teams with Salesforce Chatter, a social network and collaboration tool, create, view and update Salesforce records, access dashboards and relevant customer data.
Meet Featured CVPros
Director, Military Health Solutions
Enrico focuses on Department of Defense customers, including the Defense Health Agency, and Defense Health Management System Programs.
Certified Scrum Master and Scrum Product Owner, with emphasis on systems design, analysis, development, analysis and deployment using agile methods. Manages projects across multiple portfolios.
Leads the BizDevOps/Cloud Community of Innovation. Over 12 years of varied IT experience rooted in software engineering. Dedicated to organizational unity — not "IT and everyone else," just "everyone."