Navigating Change to Achieve Measurable Outcomes
Rapid changes in technology over the past decade have led to a disproportionate rise in the amount of change an organization must undertake. Oftentimes, organizations are not equipped to identify, analyze, and understand the impact and necessity of change. This can result in failure because organizations can’t create a roadmap to the future.
At CVP, we understand that change can be scary, and we recognize the importance of helping organizations identify and implement fundamental changes that result in measurable improvements and increased effectiveness. Our Business Transformation Practice focuses on navigating clients through a transformation journey to architect continuous change across systems, processes, people, and technology.
We believe an organization’s culture, its mission and strategy, and its leadership are the primary catalysts that compel change, each demanding a certain degree of continuous transformation for successful organizational growth and expansion. The way organizations plan, grow, operate, and interconnect is a big predictor of their future. Ensuring organizations have successful futures is why we are here!
CVP is an experienced leader in helping organizations solve complex problems, devise invaluable strategies, and improve overall financial and operational health. The Business Transformation Practice mission is to help our clients identify, analyze, and understand organizational barriers and to develop transformational journeys that serve as a roadmap to the future.
CVP’s Business Transformation Practice supports our valued clients’ transformation journeys by integrating the following key competencies:
- Enterprise Architecture
- Organizational Transformation
- Learning and Performance Transformation
In order to successfully develop and execute business strategies, the Enterprise Architecture (EA) competency works to improve, deliver, and help implement a comprehensive approach to enterprise architecture. We do this by analyzing and evaluating an organization’s current state, developing achievable (yet forward thinking) ways to improve or change and supporting our clients through the initiation, dissemination, and achievement of those improvements and/or changes.
We bring to the table a solid understanding that enterprise architecture needs to define and support an organization from top down and bottom up. As such, our EA teams are a hub of technical and strategic knowledge and expertise. They understand the importance of:
- Aligning Business Practices to strategic objectives
- Identifying and developing operational frameworks to achieve specific strategic goals
- Developing a data strategy that addresses collection, organization, security, analysis, and usage of organizational data
- Implementing a technology architecture that is aimed at improving your organization by supporting all of the above
Today, organizations are faced with the challenge of being effective while keeping up with continuous changes in both Business Practices and technology. On top of that, keeping up with the financial and operational demands of an organization can be challenging.
CVP is committed to defining strategies and improving processes that can help organizations at any level (enterprise, portfolio, or project) to identify and mitigate risk, manage the quality of operations and outputs, and navigate continuous culture changes, all while making transitions seamless. CVP rises to these challenges by ensuring we hire skillful employees with expertise in their field and providing continuous training to keep our teams current on industry trends in organizational changes. We believe in starting with ourselves; therefore, we strive to model efficiency in our teams so we can best guide others.
We do this through:
- Managing risk factors and identifying procedures to help minimize impact
- Implementing quality control measures
- Supporting our clients in managing change and development
- Strategically re-engineering business processes
Learning & Performance Transformation
As the training arm of our organization, this core competency is critical to the overall success of CVP and the changes our clients are making in their organizations. It is unrealistic to assume that consumption of any change (people, process, or technology) within an organization is seamless, or that team members within a company will automatically know how to adapt to the change. When organizations change, their people need to change too, in order to accommodate new processes, software, and technology. CVP works hard to develop training courses and materials that can help navigate the most important element of any organization: the people.
This is facilitated by:
- Conducting training on organizational structures
- Strategic partnering with training SMEs to provide robust training curriculums
- Using best Practices for communication, both oral and written
- Providing training on current Applications, Software, and Technology Practices
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Client Success Stories
Centers for Medicare & Medicaid Services Enrollment Assistance Program
The Centers for Medicare & Medicaid Services (CMS) Enrollment Assistance Program (EAP) helps socioeconomically disadvantaged populations enroll in qualified health plans through the establishment of field offices and outreach initiatives. CVP implemented a performance management, quality assurance, and data analytics solution to define and capture key metrics, measure and improve in-person assister performance, and gauge the overall effectiveness of the EAP.
CVP deployed a web-based Quality Monitoring and Resolution Tracking (QMART) tool across 29 national field offices to support 350 In-Person Assister (IPA) users. QMART captured key performance indicators and consumer feedback in over 40,000 consumer encounters during the initial six-month open enrollment period. CVP’s performance management and quality assurance program ensured a high level of data fidelity and comprehensive monitoring of key metrics to drive operational improvements and meet the 7-million person enrollment goal for the Affordable Care Act (ACA). In 2015, ACA enrollment rose to 11.7 million with 4.5 million re-enrollments.
U.S. Citizenship and Immigration Services (USCIS) Training and Career Development Division
The U.S. Citizenship and Immigration Services (USCIS) Academy delivers learning opportunities for 11,000 USCIS employees. CVP provided program and administrative support to create and sustain the infrastructure necessary to support the Academy’s mission of building the workforce of tomorrow.
CVP’s support of the USCIS Academy included:
- Consultation, business process analysis, and requirements analysis
- Project management, facilitation, and training material development
- Strategic planning, training audits, and information technology support
- Planning & reporting and training administration
- Class management, travel management, supply and inventory management, and knowledge management.
CVP also provided organizational requirements analysis and implementation support for the upgrade of the Academy’s existing Learning Management System as well as the implementation of a Learning Content Management System.
Department of State Bureau of Diplomatic Security Planning Structure (DSPS)
CVP defined and implemented a set of processes, tools, and analytical approaches, known as the Bureau of Diplomatic Security Planning Structure (DSPS), to perform strategic portfolio management and align Bureau goals to newly defined mission components and focus areas. CVP used DSPS to analyze the Bureau’s $2B portfolio and provide executive leadership with visibility into each of the Bureau’s 120+ programs, their quarterly results, financial and resource status, and potential risks.
CVP used DSPS to determine the effectiveness of program investments; define new strategic initiatives to address gaps in business and technical capabilities; identify corrective actions for underperforming programs; assess program performance and the ability of programs to achieve objectives; and develop decision support capabilities to support Department of State leadership quarterly program reviews.
Meet Featured CVPros
Director, Business Transformation Practice
Shamaa leads CVP’s Business Transformation Practice and is responsible for solution innovations and strategy across areas such as Enterprise Architecture, Organizational Transformation, and Learning and Performance Transformation.
Cathy has over 20 years of experience as a manager and trainer supporting transformation projects in health services, education, finance, and retail manufacturing.