Selected Client Work

    Gearing Up for Competitive Healthcare Market

    A Midwestern health insurance provider needed to upgrade its customer relationship management strategy driven by the startup of the Affordable Care Act (ACA) and increased competition from other healthcare plans. It also had to implement a…

    Read More

    Training Customer Service Reps by the Numbers

    In the roll-out of the Affordable Care Act, a federal program needed to assist socio- and economically- disadvantaged populations enroll in qualified healthcare insurance plans. CVP implemented a performance management, quality assurance, and data analytics solution to

    Read More

    Portfolio Management to Enable Digital Transformation

    For a major media company, CVP led the development of a strategic roadmap and portfolio management solution to improve overall IT functional effectiveness through improved portfolio optimization, effective budgeting and governance, and improved management of critical initiatives.

    Read More