Improving access and quality to essential services for the American public
CVP’s Public Sector Solutions
The American public depends on services such as energy, education, transportation and more for their daily lives. CVP helps government clients navigate through the challenges of delivery these essential services. By leveraging cloud-based, scalable solutions, such as Mulesoft, Amazon Web Services, and Pegasystems, helping clients manage large-scale enterprise roll-outs of technology, and much more, our teams conceive and deploy e-government solutions that provide stability and adaptability in the face of Continuous Change. This approach reduces friction and enhances citizen engagement with their government.
CVP helps clients:
- Deploy digital government solutions that align with enterprise architecture while lowering service costs
- Ensure continuity of operations during a crisis through compliance, adaptability, and innovation
- Set achievable, results-focused goals for visibility, metrics, and uniformity of process
CVP has provided solutions and services to federal agencies, such as General Services Administration (GSA), US Census Bureau, National Archives, the National Institute of Standards and Technology (NIST), and Department of Agriculture (USDA). We’ve also helped the City of Albuquerque, the Chicago Housing Authority, and the states of Tennessee and Mississippi.
Supporting Efficient Survey Data Collection in the Field
For a major federal data analytics agency, CVP provides software maintenance and development services for a dozen specialized applications that capture and provide respondent data to sponsors of demographic, economic, and social survey programs. We also provide authoring programming services, including the automated survey instruments used on laptops by field interviewers. We keep these mission-critical systems running smoothly and cost-effectively even though they are rooted in legacy technologies.
Developing a Framework for Making Solid Investments in Technology
CVP developed a business case to inform a federal agency’s decision on whether to expand its record archiving program as an electronic records repository (eFRC). We conducted market research to determine business demand and revenue potential, capital startup and annual operating costs, and quantifiable risks, and laid out the requirements for developing an eFRC system. Based on this analysis, CVP recommended that the agency look at other options, such as building the eFRC system as a backup service, developing an electronic preservation tool rather than an electronic records management system, and creating consulting services on e-records management for other federal agencies.
Designing a System, from the Ground Up, from Customers to Stakeholders, from Current to Future Needs
A federal agency relied on a paper-based process to receive, review. and adjudicate industry submissions of labeling applications per day. CVP implemented a rigorous, phased Agile requirements engineering approach to elicit requirements from stakeholder groups, including plant operators (industry), legal counsels, inspectors, associations, and labeling consultants. CVP used interviews, site visits and follow-up engagements to capture current and future businesses processes and functional requirements, translating them to use case diagrams and scripts. CVP then analyzed the functional requirements to identify gaps and inconsistencies, applying an Agile approach to validate and track requirements, constraints, and conflicts.
Carrying Out a Technology Refresh Without Losing Stride
A federal agency’s Incident Management System (FIMS) is a mission-critical application used to record, track, monitor, and report on safety issues. Our team used our agile methodology to deliver frequent releases of new functionality to users. As part of our O&M responsibilities, CVP maintained a help desk. Our application of ITIL- and CMMI-disciplined processes and service improvements created customer satisfaction, greatly reduced call volumes, and improved system performance and utility. We undertook a full technology refresh initiative, where all underlying system components (operating, database, contact and geographic information management systems) were upgraded to their latest version and moved to a virtualized environment.
Creating and Running an Emergency Response Program Office
CVP set up a Program Management Office for the Disaster Recovery Division (DRD) of a state hit hard by Hurricane Katrina. We oversaw $5 billion in Community Development Block Grant funds for critical needs in the areas of infrastructure recovery, economic development, and low income housing. CVP established the programmatic and technical framework that enabled management accountability across 17 key programs. CVP developed all program policies, and participated in the development of action plans for new programs. CVP coordinated strategic communications, including the preparation of responses to Housing and Urban Development Inspector General, other Federal and State inspectors and auditors, inquiries, inspections and briefings for legislators.
Strengthening two-way communication with stakeholder communities
CVP provides system implementation and operations and maintenance support services for a cloud-based Salesforce customer relationship management (CRM) system to manage nationwide stakeholder communities for an national technology agency. The CRM software improves data quality and accuracy, reduces manual workload and processes, supports managerial decisions, and enhances a customer’s overall experience.