CVP Teams with Jacobson Solutions to Serve the Needs of Contact Centers

    Apr 23, 2008 | Healthcare, News Release, Performance Transformation

    Fairfax, VA – April 23, 2008 – Customer Value Partners, a business management and technology firm providing Customer Lifecycle Management (CLM), Contact Center Optimization (CCO), and Customer Experience Monitoring (CEM) solutions, and Jacobson Solutions – Health Care Resources, the leading interim professional support services provider for the insurance and managed care industries, have today announced a strategic alliance.

    “We are excited to provide a broader human performance solution to our health care clients in partnership with Jacobson Solutions.” commented Anirudh Kulkarni, CEO and Managing Principal of Customer Value Partners. “As we assist our clients in transforming their member service processes, many changes require temporary, skilled staff to maintain service level performance goals. Jacobson’s focus on highly-skilled interim professionals delivered rapidly provides a high quality solution to our clients.”

    As Customer Value Partners works with its clients to meet the changing needs of their customers and the unrelenting pressure to accomplish more work with fewer resources, the competencies and capabilities of the workforce must evolve to include new skill sets. Organizations which do not acknowledge the implications for human performance when changing the business model will not fully realize the benefits. Jacobson Solutions – Health Care Resources delivers rapid-response teams of highly-skilled interim professionals to immediately support client operations, such as customer service and claims, during critical and often unforeseen workload situations.

    “This partnership demonstrates our unwavering commitment to our clients’ end goals,” said Jack Johnsey, Senior Vice President of Jacobson Solutions – Health Care Resources, “by providing access to all the tools necessary for success.”

    About Jacobson Solutions – Health Care Resources

    Jacobson Solutions is the interim support division of The Jacobson Group, a leading professional and human capital services firm dedicated to the insurance, health care and financial services industries since 1971. Jacobson Solutions – Health Care Resources provides rapid-response teams of highly-skilled professionals to managed care, health insurance and pharmacy benefit management organizations nationwide during critical workload situations to assist with claims, customer service and system configurations, among other provider and managed care operations. The Jacobson Group maintains offices throughout the country. Further information is available at www.jacobsononline.com.

    About Us

    Customer Value Partners (CVP) is a business strategy and information technology (IT) consultancy that helps private and public sector clients “Be Better.” It supports clients in the healthcare, national security and public sectors in achieving their mission goals by delivering improved business efficiency, workforce optimization and practical application of emerging technology. The CVP staff consists of seasoned professionals that provide experience-based solutions across our four core competencies: Agile Systems Integration, Cybersecurity, Performance Transformation and Analytics, and Training and Strategic Communication. Based in Fairfax, Virginia, CVP has developed a nationwide operational reach. CVP has been independently appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration. [ Read More ]

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