Teleperformance Thought Leadership Executive Forum
Fairfax, VA – April 13, 2007 – Customer Value Partners (CVP), a leader in Customer Lifecycle Management (CLM) strategy, program management, operations, and technology, was an invited participant in a global contact center Executive Thought Leadership breakfast hosted by Teleperformance. Trent Isaacs, a Senior Manager at CVP, and Neal Thurman, Principal at CVP, were part of a small group of thought leaders invited to discuss topics such as current trends in contact center operations and contact center best practices.
Customer Value Partners (CVP) is an information technology (IT) and business strategy consultancy that helps private and public sector clients “Be Better.” We support our clients in the healthcare, national security and public sectors in achieving their mission goals by delivering improved business efficiency, workforce optimization and practical application of emerging technology. Our seasoned professionals provide experience-based solutions across our four core competencies: Agile Systems Integration, Cybersecurity, Performance Transformation and Analytics, and Training and Strategic Communication. Based in Fairfax, Virginia, CVP has developed a nationwide operational reach. CVP has been independently appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration. [ Read More ]