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Ombudsman SolutionsHelping the Office of the Ombudsman Become More EffectiveAn ‘ombudsman’ can be defined as someone who works to facilitate and ensure the resolution of issues that arise internally and externally. Ombudsmen are typically classified into two categories: Classical and Organizational. A Classical ombudsman is one that is usually created by legislation (statute or ordinance) and generally has the ability to investigate and report findings about complaints brought to their attention by members of the public. They evaluate complaints about government systems and attempt to find resolution remedies for issues uncovered during the course of an investigation. An Organizational ombudsman is one that is usually created by an executive head (Corporation President or CEO, Chancellor of a university, etc…) and generally works informally to help resolve problems within an organization. They typically do not issue investigative reports or assign blame but focus instead on constructive recommendations for change. CVP embeds itself in the success of ombudsmen offices from establishment to strategic program development, analysis, issue management, operations and communications. CVP has developed a practical, results-oriented approach to enable success for the unique challenges encountered by Ombudsmen offices. By leveraging our understanding and experience with the issues and challenges faced by Ombudsmen, we partner with our clients to implement best practices with focus on four main tenets: - Independence - Impartiality - Confidentiality - Credible Review Processes CVP has the best practice expertise necessary to move an ombudsman office forward: - Program management and operational knowledge - Marketing communications - Public relations - Organizational development - Organizational communications - Human resource development - Data analysis Our team has deep education and experience in Mediation Conflict and Human Resource Development, as well as PMP certifications. For more information on how CVP can help you transform YOUR Ombudsman results, please Contact Us |
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