Practice Areas |
Strategy ConsultingYour internal and external constituents expect a lot of you. As an executive, you must create an organization that can simultaneously innovate, evolve, and integrate new tools, all while growing more efficient. These often conflicting goals, especially when combined with limited time and resources to achieve them, typically generate questions.
To help you answer these and similar questions, CVP offers the following services built on our fact-based, customer-centric methodology: Assessment and Gap Analysis:Using your Voice-of-Customer information, industry practices, and by conducting an in-depth review of your customer strategy, operational processes, organizational capabilities and technology architecture, we identify (and quantify) the strategic gaps between your customer vision and your current reality. Roadmap Development:We create a fact-based, return-driven business case for a new product, process, service, or technology initiative. We consider an organization's pain points, readiness for change, and available resources when deciding what project or projects will most likely produce results, and prioritized the roadmap to yield benefits in months not years. Strategic Profitability Analysis:We analyze data to help develop profitability models by product and customer segment which can be used for yield management as well as developing segment-specific acquisition and servicing strategies. Lifetime Value Modeling:We use sophisticated statistical techniques to develop customer survival models which, when synthesized with customer value information, can provide better insight into the value of your customer portfolio. Team Optimization:We work alongside the client's operational team to optimize process efficiency and effectiveness with minimal disruption of day-to-day functioning. Transformation and Communication:We develop and oversee the programs necessary to assure that change is not only communicated but adopted. |
Related Links:Practice Lead: |
