Thought Leadership

Whitepapers

The CVP team is known for their thought leadership and in-depth industry expertise. We are continually adding to our library, wishing to share our insights with others. CVP invites you to download our highlighted white papers:

• Customer-Centricity: What Does It Really Mean? By Neal Thurman

• Performance Management in a Health Care Call Center Environment By Christina Parsons

• Digital Asset Management: IT Strategy Best Practices By Anirudh Kulkarni

• The Economics of Lifetime Value: Predictive Modeling Using Survival Analysis By Matthew S. Mickelson

• Tackle the Data Deluge By Mark Albala

• Moving SaaS and On-Demand from Dream to Successful Reality By Balaji Ramanujam