Industries

Telecommunications

Communications service providers are confronted with considerable pressures from new competitors, changing technologies, and increasing customer demand. In some markets, carriers are growing by acquiring competitors and forming alliances with a completely new player, as eBay and Skype have demonstrated. In other markets, dramatic demand presents opportunities for new providers to enter and succeed.

In the meantime, the market environment and government regulations are creating a more competitive industry characterized by shorter time-to-market, lower margins, customer focus, and next-generation services such as VoIP, IPTV, digital media, and MVNO.  And to complicate things further, convergence is moving full steam ahead, blurring the lines between phone, cable, and the Internet. Customer loyalty and superior service delivery is more important than ever as a key competitive strategy.

CVP has helped large mobile wireless carriers, ISPs, and other communications service providers remain competitive and profitable through our telecommunications-specific Marketing Diagnostics, Contact Center Optimization, IVR Selection and Implementation, Mobile Technology Analysis and Implementation, Independent Quality Monitoring, and our unique Customer Lifetime Value modeling.