Industries

Health Care Insurance

Managed care companies are facing increased competition, rising consumer demand for choice and access, escalating health care costs, and the emergence of new products such as consumer-directed health plans.  These, among other key business issues, profoundly impact the way products are marketed and services are provided to successfully attract and retain customers.

While cost containment and pricing will always be an important issue, one of the most important ways for managed care companies to increase their value and set themselves apart is to provide customers with higher quality service.

We help our managed care and government health care financing clients achieve a higher level of service while reducing their cost-to-serve through our health care-specific CRM approach to:

• sales force optimization
• contact center optimization
• claims processing optimization
• independent call quality monitoring
• customer support technology integration
• business intelligence
• performance management
• organizational capability development

Our clients, in collaboration with CVP, have been recognized as winners of the 1st Annual Gartner & 1to1 Customer Award for Customer Service Optimization and the World Class in Customer Satisfaction Award from Service Quality Measurement Group (SQM).