CVP has a dedicated Health Systems Division headquartered in Baltimore, MD. Through our work with various health care industry clients from providers to payors, pharmacy benefits managers to health plans, we help IT and business executives improve their value to patients and beneficiaries through innovations in process, technology and organizational development.
On the customer-facing side of operations, while cost containment and pricing will always be an important issue, one of the most important ways for health care organizations to increase their value and set themselves apart is to provide customers with higher quality service.
We have pioneered the development of our own web-based technology – QMART – for health care quality assurance and decision support. QMART was built by CVP over the last four years in partnership with health care insurance processors to provide quality scorecard-based patient/beneficiary customer experience analysis.
We help our commercial and government health care clients achieve a higher level of service while reducing their cost-to-serve through our health care specific CRM approach to:
CVP understands the significant challenges facing the office of the CIO, especially in the health care domain, and has a proven methodology and technical approach that has resulted in CIO success in both the Federal and private health care sector. The factors for successful performance across IT services delivery share a common theme.
CVP expertise can help you navigate:
We help health care organizations integrate technologies with a focus on delivering real benefits to your ultimate customers: patients. Key service areas include:
Our clients, in collaboration with CVP, have been recognized as winners of the Gartner & 1to1 Customer Award for Customer Service Optimization and the World Class in Customer Satisfaction Award from Service Quality Measurement Group (SQM).