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CVP Highlights |
Press ReleasesApril 23 , 2008 CVP Teams with Jacobson Solutions to Serve the Needs of Contact CentersFairfax, VA, April 23, 2008. Customer Value Partners, a business management and technology firm providing Customer Lifecycle Management (CLM), Contact Center Optimization (CCO), and Customer Experience Monitoring (CEM) solutions, and Jacobson Solutions - Healthcare Resources, the leading interim professional support services provider for the insurance and managed care industries, have today announced a strategic alliance. “We are excited to provide a broader human performance solution to our health care clients in partnership with Jacobson Solutions.” commented Anirudh Kulkarni, CEO and Managing Principal of Customer Value Partners. “As we assist our clients in transforming their member service processes, many changes require temporary, skilled staff to maintain service level performance goals. Jacobson’s focus on highly-skilled interim professionals delivered rapidly provides a high quality solution to our clients.” As Customer Value Partners works with its clients to meet the changing needs of their customers and the unrelenting pressure to accomplish more work with fewer resources, the competencies and capabilities of the workforce must evolve to include new skill sets. Organizations which do not acknowledge the implications for human performance when changing the business model will not fully realize the benefits. Jacobson Solutions – Healthcare Resources delivers rapid-response teams of highly-skilled interim professionals to immediately support client operations, such as customer service and claims, during critical and often unforeseen workload situations. “This partnership demonstrates our unwavering commitment to our clients’ end goals,” said Jack Johnsey, Senior Vice President of Jacobson Solutions – Healthcare Resources, “by providing access to all the tools necessary for success.” About Customer Value Partners Customer Value Partners, a strategic business and technology consulting firm focused on Customer Lifecycle Management (CLM), helps Fortune 1000, emerging industry leaders, and public sector organizations drive significant and measurable improvements in the way they acquire, service, retain, and grow customers. Based in Fairfax, VA, with operations in Atlanta, Baltimore, Boston, and San Diego, our seasoned professionals deliver practical solutions to our clients' strategic, program management, operational, and technological challenges. Our core services include customer lifecycle strategy, new product development, marketing analytics, business process optimization, call center solutions, quality monitoring, and technology integration. For more information, visit us at www.cvpcorp.com. About Jacobson Solutions – Healthcare Resources Jacobson Solutions is the interim support division of The Jacobson Group, a leading professional and human capital services firm dedicated to the insurance, healthcare and financial services industries since 1971. Jacobson Solutions – Healthcare Resources provides rapid-response teams of highly-skilled professionals to managed care, health insurance and pharmacy benefit management organizations nationwide during critical workload situations to assist with claims, customer service and system configurations, among other provider and managed care operations. The Jacobson Group maintains offices throughout the country. Further information is available at www.jacobsononline.com.
Contact: Amee Singh Bartenwerfer Customer Value Partners 703.267.6999 x126 abartenwerfer@cvpcorp.com |
