Selecting the Most Effective IVR to Improve Customer ExperienceLarge Community Bank
Contact Center Optimization Dramatically Improves Call Accuracy and Efficiency Mid-Western Blue Cross Blue Shield Organization
Developing Programs for Beneficiaries and Advocacy GroupsHealth Insurance Organization
Program and Operations – Supporting Prescription Drug Card SystemsHealth Insurance Organization
Acquiring the Right Customers – Targeting Strategic ChannelsInternet and Media Company
Optimizing Product MarketingLeading Publisher of Construction Data
Digital TransformationFortune 500 Media Company
Optimizing IT PortfolioFortune 500 Media Company
Creating a Strategy – the Right Mix of IT and CRMArmed Forces Division
Bringing World-Class CRM Principles to the Federal Government –Technology Management and CRM SupportInternational Development Organization
Moving Our Military – Strategic Change and Communication Planning DoD Agency
Analyzing Service Levels – Procurement Service Desk and CRM Federal Agency
Rapid deployment and operation of Federal relief at the State and Local levelState/Local Relief
Leveraging Data Warehousing to Examine Your Customers More CloselyMobile Wireless Provider
Creating a Roadmap to Take Customer Care to the Next Level Mobile Wireless Provider
Selecting the Right Interactive Voice Response System for Your Customers’ Needs Mobile Wireless Service Provider
Managing Tenfold Growth – Organization, Volunteers, and the Benefit of WebEducational Services Organization
Selecting a Predictive Dialer Vendor to Improve Customer ExperiencePayroll Product Developer
