Managing Principal, Customer Value Partners
Welcome to Customer Value Partners’ The Voice, a blog to keep you up-to-speed on customer management trends, best practices, and insights from a field of experts that include our clients from Fortune 500 organizations, analysts, and other emerging leaders. Read about the latest technologies and trends, including analysis of contact center issues, digital media updates, and links to cutting edge commentary from renowned sources. I hope that you find the information enlightening. I encourage your active feedback, creating an open exchange with others in your area of expertise, so you can be privy to what they are thinking and experiencing. Enjoy!