Customer Value Partners. Practical Solutions. Proven Results.
 

Contact Center Strategies

CVP Business Solutions

Contact Center Transformation

Helping organizations achieve breakthrough,
measurable results in the way they serve customers.

Bringing Your Contact Center to the Next Level

Executives rely on CVP to help them achieve world-class performance in operational efficiency and customer experience. We've been recognized as a pioneer in the development of innovative, pragmatic solutions that deliver fast, sustainable results to the most challenging customer management problems. We do this by developing strategies, operational processes, and technology solutions that are derived from the "Voice-of-Customer," our best in class insights, and the use of our proprietary Predictive Customer Behavioral Analytic, Lifetime Value Modeling, and Operational Diagnostic tools.

CVP offers a broad range of services that reflect our holistic and unique approach:

Strategy:

  • Customer Retention Strategy
  • Customer Loyalty Measurement and Management
  • Customer Experience Transformation
  • Predictive Customer Behavioral Analytics
  • Customer Lifetime Value
  • Contact Center "Best Practices" Assessment and Improvement Roadmap Development
  • Communications and Outreach Best Practices

Business Transformation:

  • Workforce Management Optimization
  • Business Process Optimization
  • Management and Agent Skills Training
  • Performance Measurement and Management
  • Independent Quality Monitoring and Quality Program Management

Technology:

  • Social Media Analytics
  • Knowledge Management
  • e-Learning
  • Contact Center Technology Assessment and Alignment

For more information on how CVP can help you transform YOUR Customer Experience results, please contact us.

Our clients, in collaboration with CVP, have been recognized as winners of the 1st Annual Gartner & 1to1 Customer Award for Customer Service Optimization as well as the World Class in Customer Satisfaction and First Call Resolution Awards from the Service Quality Measurement Group.