About CVP |
Leadership TeamAnirudh KulkarniMr. Kulkarni is the founder and managing principal of Customer Value Partners. He has more than twenty years of experience in business and technology consulting, strategy development, change management, and advanced technology strategy. Mr. Kulkarni's specialties include e-commerce, customer relationship management, operations and IT alignment strategies, organizational transformation, and operations research. His industry expertise lies in Media, Telecommunications, and Financial Services. Mr. Kulkarni was previously the Managing Director for Strategic Services at Answerthink, a publicly held consulting and systems integration firm. Prior to that, he led the Media and Publishing consulting practice at SRA International. He also founded Anthem Decision Support Systems, a management and technology consulting firm specializing in decision support and analytical tools for sales and marketing in the consumer products industry. Mr. Kulkarni received a BS in operations research and computational science (with honors), with concentrations in statistics and economics, and an MS in operations research and management science, both from George Washington University.
Georgianna CrosbyMs. Crosby is responsible for CVP's contact center and service desk operations, quality monitoring services, and strategic customer care. Ms. Crosby has over 18 years of strategic and operational customer care experience. Her knowledge and global expertise in the development and implementation of CRM initiatives has successfully launched new programs for Fortune 250 clients in the areas of professional services, technical support, customer care contact centers, channel sales and account management. Ms. Crosby's specialties include quality management, contact center process re-engineering, training and performance management, best practices and metrics alignment. She has worked for companies in the technology, health care, pharmaceutical, consumer products and telecommunications industries. Prior to joining CVP, Ms. Crosby was the Vice President of Client Services at encryptX Corporation, a software company specializing in enterprise data security solutions. Previous to encryptX, she was principal of GPC Solutions, an independent consulting firm specializing in strategic alignment and tactical implementations of contact center strategies focused on marketing response centers and inside sales organizations. At R.L. Polk, Ms. Crosby was Vice President of Sales and Account Management for the Data Services business unit. She started her career at TeleSpectrum Worldwide, a contact center outsourcer, where she managed channel sales and customer care programs, re-engineered call center process and programs to align with client corporate initiatives, and implemented the ISO certification program for various service organizations. Ms. Crosby holds a Bachelor of Science degree in Business Management from the University of Maryland. Christopher FitzgeraldMr. Fitzgerald is responsible for the firm's financial services solutions. He has over 20 years of experience managing projects, teams, and businesses in both the private and public sectors - the last nine years working in the financial services and pharmaceutical industries. His specialties include Program Management and Account development. He has a deep knowledge of the financial services compliance area from both a commercial and federal perspective. Prior to joining Customer Value Partners, Mr. Fitzgerald was an Assistant Vice President at Science Applications International Corporation where he provided consulting services to the Securities and Exchange Commission. Mr. Fitzgerald has also worked for SRA Corporation as an account executive primarily focused on delivering various internet monitoring and fraud detection solutions in the financial services industry for the broker/dealer and managed fund communities. Mr. Fitzgerald has a BS in Management Information Systems from the University of Maryland. Nate FisherMr. Fisher heads up the firm's West Coast operations as well as CVP's solutions for commercial healthcare. He has over 30 years experience as a business advisor and senior executive with Fortune 500, turnaround, and emerging growth companies in the financial services, consumer product goods and distribution, health care, and state and local government sectors. Mr. Fisher's expertise centers around strategic corporate and product planning; financial planning and management; customer acquisition and retention; supply chain management and back office business processes; enterprise performance measurement and management; and eBusiness/eCommerce, CRM, business intelligence and decision support applications. Prior to joining Customer Value Partners, Mr. Fisher led NextEdge Solutions, a business consulting firm specializing in the design and implementation of customer-focused business processes. His expertise centered around reengineering processes to better attract and retain profitable customers, reduce operating costs, and develop an organization's commitment and skills for continuous business performance improvement. Prior to NextEdge, Mr. Fisher served in senior executive and operations management roles in a variety of industries including health care and consumer product goods. Mr. Fisher received an MPA in finance and administration from The Maxwell School, Syracuse University and a BA from Bowdoin College.
Scott GoodmanMr. Goodman leads the Program Management practice at Customer Value Partners. He has over 25 years of experience in business performance improvement in both the public and commercial sectors. His focus has included commercial healthcare, federal, state and local response/recovery and Homeland Security. Mr. Goodman has led numerous large scale deployments of program management applications and practices across large healthcare integrated delivery networks, as well as within complex federal agencies overseeing grant distribution for citizen service and safety. He has extensive experience with systems and operations improvements, creating successful communities of practice for enduring improvement capabilities. Mr. Goodman has significant experience in building high impact teams, including tenures in senior leadership roles at ICOR, General Electric, First Consulting Group, and Peat Marwick. Mr. Goodman has a BS in Political Science from Frostburg State University and a Masters in Public Administration from Penn State.
Douglas TaphouseMr. Taphouse is responsible for the firm's internal information technology and knowledge management infrastructure. . Mr. Taphouse has more than twenty-two years of experience in systems architecture, analysis, and design; project planning and management; data and object modeling and implementation; and the development of high-availability systems. Before joining CVP, Mr. Taphouse was a director of electronic commerce solutions for Answerthink. Previously, he was a director in SRA International's technology consulting organization, which he joined after a career with the United States Air Force. Mr. Taphouse holds a BS in computer science and mathematics from Rollins College. Neal ThurmanMr. Thurman leads Customer Value Partners corporate development activities. He has more than 15 years of experience in business strategy, marketing, marketing research, customer service, new product development, process improvement and technology integration across the retail, media, education, consumer electronics, internet services, non-profit, and federal sectors. Mr. Thurman has led the definition and start-up of multiple businesses, business units, and product lines and is one of the founding members of the Customer Value Partners team. Prior to joining CVP, Mr. Thurman was with Answerthink's strategic services organization, where he led strategy consulting projects for Fortune 250 firms. He has also held positions at NCR, Radiant Systems, and the American Institute of Research spanning project management, marketing research, new product development, performance assessment, and client management. Mr. Thurman received a BA in both political economy and psychology from The Johns Hopkins University with honors from the department of political economy. He also holds an MBA from the Goizueta Business School at Emory University with honors from the marketing faculty. He has been an invited speaker and lecturer on online/direct marketing and marketing research. Gus VazquezMr. Vazquez is Director of the Technology practice at Customer Value Partners. He has over 20 years of business process improvement and systems integration experience across the financial services, telecommunications, and media industries, focusing on Customer Relationship Management, Billing and Enterprise Application Integration. Mr. Vazquez has led global deployments of sales, order-to-cash, provisioning, and contact center systems. He also has extensive experience with systems and operations improvements in diverse business functions including field sales, contact center, field service, marketing, finance, and e-commerce. Prior to his tenure as a Principal at Deloitte Consulting, where he led the CRM practice for the Technology, Media, and Telecommunications Industry practice in the Americas, Mr. Vazquez worked as an IT executive in the financial services industry. Mr. Vazquez has a B.A. in Computer Science from New York University.
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Anirudh
Kulkarni
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