Customer Value Partners is an award-winning business and IT consultancy that collaborates with Fortune 500 and public sector clients to accelerate their business performance. We employ Voice-of-Customer based methods to solve performance challenges in the areas of Customer Life-Cycle Management, IT Functional Effectiveness, Program Performance Management, and Emerging Technologies. Formed in 2002, our firm is based in the Washington, DC metro area with operations in Baltimore, MD, Boston, MA, Nashville, TN, and Harrisburg, PA.
Our seasoned client teams provide organizations with strategic advice, proven solutions, and operational assistance to develop lifetime customers, build great relationships, and deliver simple yet effective customer and citizen experiences.
We believe that building world-class customer service and CRM organizations requires patience and organizational maturity. We believe that organizations need the time to build a "success rhythm" over a series of small, strategic steps as part of embarking on large-scale improvement initiatives. This belief underscores our methods, tools, and training: pragmatic, practical, and geared to help you succeed. It is why our clients prefer us to larger consultancies.