About CVP

Customer Value Partners is a Customer Lifecycle Management (CLM) consulting firm that specializes in improving customer service operations through better relationship management process and technology. Formed in 2002, our firm is based in the Washington, DC metro area with operations in Atlanta, Baltimore, Boston, and San Diego.

Our client teams provide organizations in the Fortune 500 and public sectors with strategic advice, proven solutions, and operational assistance to develop lifetime customers, build great relationships, and deliver simple yet effective customer experiences.

We believe that building world-class customer service and CRM organizations requires patience and organizational maturity. We believe that organizations need the time to build a "success rhythm" over a series of small, strategic steps as part of embarking on large-scale improvement initiatives. This belief underscores our methods, tools, and training: pragmatic, practical, and geared to help you succeed. It is why our clients prefer us to larger consultancies.